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A Guide to Cocktailing FAQ
Q: What is the cost to join the Guide to Cocktailing Subscription Service?
A: Join our monthly subscription for just $99.95 a month! You have complete control of your account by just logging in! Here you can pause, cancel, or skip your subscription at any time, no questions asked. Need a little assistance navigating your account? No problem! Click the chat bubble and one of our team members will help you.
Q: How does payment work for the subscription?
A: Your initial payment will be taken the day you join the club at checkout. After that sit back and relax, your next payment will be taken on the 30th of the month going forward.
Example: checkout January 25, your next payment will be automatically taken February 28, then March 30, and so on.
Q: When will I receive my first box?
A: Your first box will ship within 10 days of your initial purchase. All subsequent boxes will be charged on the 30th of the month and ship on the 15th of the month following.
Example: Payment on January 30 are shipped February 15 and so forth each month.
Q: Will I need bar tools to start the subscription service?
A: No way, that’s one of the perks of joining this exclusive club. We will be teaching you how to make cocktails using whatever you have at home as we help you grow your at-home bar with a new tool every month!
Q: What all is included in the subscription box each month?
A: Each month you will receive the Top Shelf Times Newsletter with all the insider details about what’s new at the distillery, in our community, as well as which charity we are supporting that month; a copy of the Guide to Cocktailing educational magazine containing the industry’s best kept secrets; Top Shelf products from bitters to moonshine; top of the line bar tools provided by Fifth and Vermouth; mix; garnish; local goodies; as well as the heart-warming feeling of doing a good deed as 6% of the proceeds from our subscription service goes to the charity of the month. On top of that, you will get exclusive access to our Top Shelf Community Group!
Q: Why should I become a member?
A: Besides all the cool goodies and knowledge you will gain, you will also be the first to hear of new product launches, sales, discount codes, as well as free shipping as long as your subscription remains active.
Q: How does this differ from your regular cocktail kits or Cocktail Club?
A: Our regular cocktail kits include all the ingredients needed to make a specified recipe that is included. The Cocktail Club includes all non-perishable ingredients needed to make four portions of that month's cocktail recipe. Our Guide to Cocktailing is an educational and lifestyle based subscription. We teach you bartending basics from the ground up, while helping you build out your at-home bar by including tools and Top Shelf products. By the end of the year you will have the tools necessary to make an array of cocktails as well as the knowledge to do so confidently! And yes, we teach you a new cocktail every month that uses your new bar tool as well as the know-how of using it properly; we even include most of the ingredients needed for your cocktail (some fresh ingredients will need to be added to your grocery list such as fresh citrus and herbs.)
Q: How long will the ingredients in my subscription box keep?
A: We include only non-perishable items in your kit to avoid any spoiling.
Q: How much is shipping?
A: You’re a member now, members don’t pay shipping!
Q: How do I cancel my subscription?
A: You can do this anytime and easily! Just go to your Top Shelf account and select “Manage My Subscription” just below “Account Details''. From there you can select pause/resume or cancel. This allows you to have the option to pause, cancel, or choose your subscription frequency.
Q: Can I order past boxes?
A: No need to! Because this subscription box is an educational based service, the boxes are sold in chronological order. This means that everyone will receive the same boxes in a row! Goodies and charity components vary month to month.
Q: What if my box is missing items or something is damaged?
A: No problem! You can email us or choose the chat option on our website and our customer service family will sort this out for you!
Q: How does gifting a box work?
A: We love that you want to send a special somebody the gift of knowledge! You can choose either the monthly subscription option and cancel or pause after the desired number of months or send an email to email@example.com and indicate the number of months you would like to gift the box, and the date that you would like your giftee to receive the news! You will be invoiced the number of months specified in your email. Also a custom gift email will be sent to your giftee on the date provided.
Still unsure if the subscription box is right for you?
Click the chat bubble or send an email to firstname.lastname@example.org,
we’d love to help answer any questions!
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