Subscription FAQ
Top Shelf Taster's Club FAQ
Click here to go back to the Taster's Club page.
Q: Why should I join the Taster's Club?
A: Are you feeling uninspired by the selection at your local liquor store? Do you see unique craft spirits online but not sure how to get them? We launched the Taster's Club in 2020 so we could share our favourite spirits with you each and every month month, conveniently delivered right to your door. Each box is teeming with spirits (including exclusive products only for Taster's Club members), bitters, local fare, cocktail recipes and so much more. With over 5000 boxes delivered, we bring the distillery to you every month with the Top Shelf Taster's Club.
Q: What is the cost to join the Top Shelf Taster's Club?
A: Join the Top Shelf Taster's Club for $49.95 a month with the flexibility to pause, skip, or cancel at anytime by logging into your account. Need a little extra help? No problem, our customer service team would love to help, just click the chat bubble, send us an email (contact@topshelfdistillers.com), or give us a call at 613 201 3333.
Q: How does payment work for the subscription?
A: Your initial payment will be taken the day you join the Taster's Club at checkout. After that sit back and relax, your recurring payments will be taken on the same day each month going forward.
Example: checkout January 20th, your next payment will be automatically taken on February 20th.
You can change the date of your recurring payment and your method of payment via your account or by contacting us.
Q: When will I receive my first box?
A: Taster's Club boxes ship between the 15th - 30th of the month.
If you order a Taster's Club Box subscription and you have other items in your order, we will ship the other items to you first if it's more than a few days until your first Taster's Club box is ready to ship.
Q: Will I need bar tools to start the subscription service?
A: Bar tools will always make cocktailing easier, but they are not necessary to create these cocktails as many of the tools you likely already have in your kitchen will get the job done. We have a list of MacGyver'd bar tool substitutions with stuff you already have in your kitchen.
- Potential bar tool substitutions:
- Shaker -> mason jar with lid
- Bar spoon -> chopstick or bread knife
- Strainer -> mason jar & lid with gap to let the liquid flow through OR tea strainer
- Mixing glass -> large water glass
Q: What all is included in the subscription box each month?
A: Each month you will receive a carefully-curated box brimming with our spirits, moonshine, bitters, mixes and local products from our region. We're passionate about spirits and cocktails and every Taster's Club box is sure to impress.
Q: Why should I become a member?
A: Besides all the cool goodies and tasty beverages you will create, you will also be the first to hear of new product launches, sales, discount codes, as well as free shipping on all orders as long as your subscription remains active.
Q: How much is shipping?
A: You’re a member now, members don’t pay shipping!
Q: How do I cancel my subscription?
A: You can do this anytime and easily! Just go to your Top Shelf account and select “Manage My Subscription” just below “Account Details''. From there you can select pause/resume, skip, or cancel. This allows you to have the option to pause, cancel, or choose your subscription frequency. Please note: Prepaid subscriptions can be paused / months can be skipped but are not eligible for refund after the first box has shipped. You can also contact us and we'll make any changes for you.
Q: Can I re- order a past Taster's Club Box?
A: Yes, contact us and let us know which month you loved and we'll set you up with another.
Q: What if my box is missing items or something is damaged?
A: No problem! You can email us or choose the chat option on our website and our customer service team will sort this out for you!
Q: How does gifting a box work?
A: We love that you want to send a special somebody the gift of craft spirits and cocktails! You can choose either a monthly subscription and pause or cancel after your desired number of months gifted or choose the prepaid "Bundle / Gift" option for a 3 month or 12 month duration and save with your purchase. If you need assistance or need something special for the recipient - please email us at contact@topshelfdistillers.com or click the chat bubble.
We can also contact the recipient and let them know something special is coming their way (without ruining the surprise).
We're here to help make your gifting experience a special one. If you need any assistance getting your gifting subscription set up please let us know.
Still unsure if the subscription box is right for you?
Click the chat bubble, send an email to contact@topshelfdistillers.com, or give us a call at 613 201 3333
we’d love to help answer any questions!