Top Shelf Taster's Club FAQ
Q: What is the cost to join the Top Shelf Taster's Club
A: Join the Top Shelf Taster's Club for $49.95 a month with the flexibility to pause, skip, or cancel at anytime by logging into your account. Need a little extra help? No problem, our customer service team would love to help, just click the chat bubble, send us an email (firstname.lastname@example.org), or give us a call at 613 201 3333 ext 2.
Q: How does payment work for the subscription?
A: Your initial payment will be taken the day you join the Taster's Club at checkout. After that sit back and relax, your recurring payments will be taken on the same day each month going forward.
Example: checkout January 25, your next payment will be automatically taken on February 25.
You can change the date of your recurring payment via your account or by contacting us.
Q: When will I receive my first box?
A: Shipments go out within ten days of your initial purchase, and within ten days of all recurring payments.
Example: checkout January 25, will be shipped on or before February 4.
Q: Will I need bar tools to start the subscription service?
A: Bar tools will always make cocktailing easier, but not necessary to create these cocktails as many of the tools you likely already have in your kitchen will get the job done.
- Potential bar tool substitutions:
- Shaker -> mason jar with lid
- Bar spoon -> chopstick or bread knife
- Strainer -> mason jar & lid with gap to let the liquid flow through OR tea strainer
- Mixing glass -> large water glass
Q: What all is included in the subscription box each month?
A: Each month you will receive a carefully-curated box brimming with our spirits, moonshine, bitters, mixes and local products from our region. We're passionate about spirits and cocktails and every Taster's Club box is sure to impress.
Q: Why should I become a member?
A: Besides all the cool goodies and tasty beverages you will create, you will also be the first to hear of new product launches, sales, discount codes, as well as free shipping as long as your subscription remains active.
Q: How does the TS Taster's Club differ from your TS Guide to Cocktailing?
A: TS Guide to Cocktailing Subscription Service is an educational and lifestyle based subscription. We teach you bartending basics from the ground up, while helping you build out your at-home bar by including tools and Top Shelf products. Our TS Tasters Club is simply a subscription service that takes any guesswork out of cocktailing. Each month we will send you all of the non-perishable ingredients necessary to create four portions of an extraordinary mixologist quality cocktail straight to your door.
Q: How long will the ingredients in my subscription box keep?
A: We include only non-perishable items in your kit to avoid any spoiling.
Q: How much is shipping?
A: You’re a member now, members don’t pay shipping!
Q: How do I cancel my subscription?
A: You can do this anytime and easily! Just go to your Top Shelf account and select “Manage My Subscription” just below “Account Details''. From there you can select pause/resume, skip, or cancel. This allows you to have the option to pause, cancel, or choose your subscription frequency. Please note: Prepaid subscriptions can be paused / months can be skipped but are not eligible for refund after the first box has shipped.
Q: Can I order past boxes?
A: Unfortunately, our boxes are different month to month, but if you particularly enjoyed a specific box, reach out to us and let us know which one! These boxes may become live on the website in the future.
Q: What if my box is missing items or something is damaged?
A: No problem! You can email us or choose the chat option on our website and our customer service family will sort this out for you!
Q: How does gifting a box work?
A: We love that you want to send a special somebody the gift of craft spirits and cocktails! You can choose either a monthly subscription and pause or cancel after your desired number of months gifted or choose "Gift the Top Shelf Cocktail Club" and select a prepaid subscription of 3, 6 or 12 months.
We can also contact the recipient and let them know something special is coming their way (without ruining the surprise).
We're here to help make your gifting experience a special one. If you need any assistance getting your gifting subscription set up please let us know.
Still unsure if the subscription box is right for you?
Click the chat bubble, send an email to email@example.com, or give us a call at 613 201 3333 ext 2.
we’d love to help answer any questions!