Storefront Experience Specialist - Part Time - Perth, ON

Reports to: Storefront Manager

The Company:

Top Shelf Distillers’ core objective is to provide memorable and unique experiences to all clients and community partners with carefully crafted unique spirits. We strive to always be learning, growing, and doing more.

We weave these values into everything that we do. 

We proudly use locally sourced ingredients. We continually support Ontario-based non-for-profits. We host our customers and friends at our distillery with a variety of best-in-class events, and we deliver that same experience across the country. 

Our team is the heart of everything we do.

The Storefront Team:

The Storefront Team ensure our clients leave with a lasting and memorable experience. Every time. The Storefront Team spearheads new company initiatives for our staff and clients, celebrating our products and our company values.

Qualifications:

• Experience in retail a positive
• Technical knowledge, specifically with Point-of-sale software and devices like iPads
• Smart Serve required. If you do not have it, we can help you get it.
• WHMIS. If you do not have it, we can help you get it.
• Full-time or Part-time availability. Weekend and evening availability.

Role Expectations:

Be a reliable part of the Storefront Team:

• High level of engagement with all clients
• Actively look for feedback and ways Top Shelf Distillers can improve
• Being knowledgeable about the Top Shelf Distillers portfolio
• Expanding and elevating our “Tasting Corner” & “Cocktail Shop” experience to the clients.
• Help develop events at distillery level and the distillery grounds.
• Help execute pop-up events and other initiatives
• Daily review of the sales at storefront level
• Create new innovative ways to find the right products for every client
• Use Net Promotor Score to measure team performance and improve the storefront experience
• Fulfilment of daily pick-up order needs for our online sales channel platform through Shopify.
• Weekly team meetings to continually improve

Conditions of Employment

• Walking and standing on cement, standing, crouching and bending
• The nature of the business and work environment may affect individuals who are prone to allergies.
• Availability to work a flexible/rotating schedule.

Confidentiality

• Work with confidential client/company information