Shipping FAQ

SHIPPING:

Our team recently added a new facility to double our shipping speed and to quickly get more orders across Canada. It's our mission to make sure your order arrives quickly! 

We are now fulfilling orders the same day they are placed. That means they are going out with our courier and delivery partners as quickly as we can, in an effort to get them to you ASAP.

Ontario-bound orders can expect next-day delivery if they live in or near a major city, like Ottawa or Toronto.

We have local delivery and pickup available in Perth, Ottawa, Burlington, and London.

FREE SHIPPING ON $50+ ORDERS + FREE BUTTER TARTS:

All orders over $50 receive free shipping, local delivery, or pickup AND get a complimentary 2-Pack of Mrs. Garrett's famous Butter Tarts. 

SPEND $100, GET A $5 GIFT CARD:

All orders over $100 receive a FREE $5 GIFT CARD for use on future orders online or in-store. This gift card is a physical card that will be mailed out with your order. Feel free to gift it to friends and family, or use it yourself!

SPEND $250, GET ONE MONTH FREE OF COCKTAIL CLUB:

All orders over $250 receive a voucher for ONE MONTH FREE OF TOP SHELF COCKTAIL CLUB, valued at $49.95. This is a physical gift voucher that will be mailed out with your order. Feel free to gift it to friends and family, or use it yourself!

PO BOXES:

Do you require shipping to a PO Box? Please use your PO Box address at checkout and we will ship your order to your PO Box with Canada Post. For any assistance with your shipping address (or anything else) give Jim a call at 613 201 3333 ext 2 or e-mail our customer support team at contact@topshelfdistillers.com

PLEASE NOTE:

If you don't see your Gift Card or Gift Voucher at CHECKOUT, our team will add it automatically to your order. Gifts are limited to ONE per order.

NEED HELP? GIVE US A CALL:

We have dedicated phone support from our Ottawa and Perth-based staff. If you need help finding the perfect product or making an order, call Jim at 613 201 3333 ext 2

To reach someone for customer support, our reps are available from 8:30am - 6pm (EST) on weekdays. For any inquires during weekends and holiday days, please email us at contact@topshelfdistillers.com and we'll get back to you as soon as we can. 

Please note that we are doing our very best to get orders out during these unprecedented times. We appreciate your ongoing patience and support. Rest assured, we will get your order on its way to you as soon as possible.