Shipping FAQ
SHIPPING:
Our team recently added a new facility to double our shipping speed and to quickly get more orders across Canada. It's our mission to make sure your order arrives quickly!
Ontario-bound orders can expect next-day delivery if they live in or near a major city, like Ottawa or Toronto.
We have local delivery available in Ottawa. Free Pickup is available at our distillery in Perth, Ontario.
FREE SHIPPING ON $49+ ORDERS.
All orders over $49 receive free shipping, local delivery, or pickup.
PO BOXES
Do you require shipping to a PO Box? If so, please select Canada Post shipping as your shipping method. If you are able to receive parcels at your civic address, please use your civic address for your shipping address.
REGIONAL ROAD / TOWNSHIP ROAD / SERVICE ROAD ADDRESSES:
If your shipping address has RR, Service Road, or Township Road - please select Canada Post for your shipping method or get in contact with us to see if you are eligible for free shipping.
RURAL ADDRESSES / REMOTE LOCATIONS / FLY-IN COMMUNITIES / ADDRESSES SERVICED ONLY BY FERRY
Many of these addresses are served by ICS Courier - our carrier partner for standard free shipping but may take longer in-transit than the shipping standard provided at checkout. For rural and remote locations, islands serviced only by boat and fly-in communities - Canada Post will see your order delivered faster. To find the best option for you please contact our support team.
For any assistance with your shipping address (or anything else) give us a call at 613 201 3333 ext 2 or e-mail our customer support team at contact@topshelfdistillers.com
PLEASE NOTE:
If you don't see your promotional items at CHECKOUT, our team will add it automatically to your order.
NEED HELP? GIVE US A CALL:
We have dedicated phone support from our Ottawa and Perth-based staff. If you need help finding the perfect product or making an order, call us at 613 201 3333 ext 2
To reach someone for customer support, our reps are available from 8:30am - 6pm (EST) on weekdays. For any inquires during weekends and holiday days, please email us at contact@topshelfdistillers.com or call and leave a voicemail and we'll get back to you on the following business day.